Please note, all items must be returned new, unused and with all original packaging and tags attached within 14 days of order receipt.
The quickest way to make a return is to send a request through our online Returns Form. Here’s how it works:
- 1. Please visit the RETURN FORM section and follow the on-screen instructions to send a request for a free returns label. Please ensure you input the email address you used when placing your order.
- 2. Once you receive an email containing your shipping label, you will have 7 days to take your package to your local courier drop off office, and ship your order back to our warehouse.
- 3. When we receive your return, our team will check that the items are in their original condition*. (This process typically takes 24 hours)
- 3. Once your return is accepted, a refund will be issued. Funds can take up to 2 business days to appear in the account of your original payment method.
- 4. You will be informed of your refund via email confirmation.
- *Please note that if your item does not pass our checks, you will be notified via email for a partial refund or store credit, as damaged goods do not qualify for a full refund. Take a look at our Terms of sale for more details.
The second option available to return an order is to email us directly with your order number and reason of return, firstname.lastname@example.org Please allow up to 2 working days for our team to respond with your free shipping label and instruction in sending your order back to our warehouse.
For international returns, please email us with your order details to receive shipping instructions.
*Please note, All returns in the UK and US are free of charge, However customers outside of these locations, are required to arrange your own shipping methods to process your return.
GRACE PERIOD FOR RETURNS
If you wish to make a return but for any reason have not returned your order within 14 days, or if your efforts to return items are disrupted due to winter holiday closures, you can email us your order details and proceed to the 3-day grace period where you can still receive a full refund. In this circumstance you are responsible for preparing your own shipment of the returning item. Through this process, please make sure to keep hold of the tracking number in order to confirm proof of a return.
HOW LONG DOES IT TAKE TO PROCESS REFUNDS?
Once your item(s) have been received by our store, your refund will be processed within 24 hours of receipt, Please allow up to 2 working days for your account to be credited.
CAN I EXCHANGE MY ORDER?
Exchanges can be done for all Uk orders ONLY if the item you want to replace with is in stock. If the item is not in stock then you can return your item to us for a refund.